If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 15-30% restock fee will apply and store credit will be issued for the balance. No returns will be accepted on merchandise after 90 days.

Return Process

• Shipping costs are nonrefundable.
• A Return Goods Authorization RGA FORM must accompany all returns.
• All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid a restock fee.
• Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
• Serial numbers cannot be altered.
• Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
• Any restocking fee we use will be a reflection on current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
• We are not responsible for any consequential damage to vehicles.

Exceptions to our Return Policy

• Opened electrical items such as light bars, Cubes, wiring kits, etc.
• Discontinued, Closeout or Clearance and Bargin Bin items.
• Custom mechanical products.
• Special ordered items.

Shipping Claims

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery).

• If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
• If your damaged shipment was delivered by FedEx, please call 800 GoFedEx (463-3339)
• If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service at 877-668-6701 for further assistance.

 

Previously Installed Products

Product that has been installed, modified or has missing parts cannot be returned to us. If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the Rigid Industries. Look for warranty and guarantee information in the original product box.

Returns without RGA Form

If a product is returned without the Return Goods Authorization form Merchandise return form filled out in its entirety, the refund will be jeopardized. Without proof of delivery of the return then there will be no refund.

Special Orders

Special orders refer to Discontinued, Clearance, and Bargin Bin items

Special orders must be paid for, in full, in advance and are non returnable. No refund will be issued on special ordered items.

Defective or Damaged Merchandise

If merchandise is defective or damaged upon receipt, it may be returned to us within 30 days of receiving your order. You can request a gift card, an even exchange, full credit towards another purchase or a refund.